Terms & Conditions

Product availability

We understand that many purchases made on our site are for special occasions. Therefore we make every effort to have your purchase delivered to you well within 10 (ten) working days. You can expect to hear directly from one of our professional sales assistants within 24 (twenty-four) hours of placing your order. When possible, we will endeavour to have deliveries made within 36 (thirty-six) hours. We reserve the right to cancel an order that has already been approved, should there be a stock availability issue that we are unable to resolve. In this case you will receive notification of the cancellation and a full refund for your order. Refunds will only be made via EFT. Every effort is made to effect shipment of your order timeously. However, occasionally unforeseen circumstances may cause delays. Should we be faced with such an occurrence, we will contact you immediately and discuss a revised delivery date.

Returns, refunds and exchanges

If you are not entirely satisfied with your purchase, please contact us within 24 (twenty-four) hours of receiving your order. You may only return the goods if we have supplied the incorrect product or if the item is damaged or faulty. If the item in question is damaged or faulty, we undertake to replace it on condition that we are contacted timeously and that the item is received within 5 (five) working days of your contacting us, along with all original packaging and receipts. If you need to return your purchase for either of the reasons cited above, please contact us as we will arrange for the courier service and necessary insurance. We cannot be held liable for parcels sent to us that have not been arranged through our courier service and via our offices. Returns may be liable for a 15% handling charge. If a replacement is not possible, we will refund the purchase price upon receipt of the returned products. You are  welcome to visit any of our branches within the first 14 (fourteen) days of receiving your order if you wish to exchange your purchase for something else.

Shipping & Insurance

We use a hand-to-hand courier service for all deliveries. This means that all deliveries are direct from us, to you personally. Once we have received your order, one of our sales team will contact you to arrange a suitable delivery time. Our courier gives us a ‘window’ of times in which they can offer delivery. In order to offer this service with insurance, we can only deliver to a physical address where someone is present to sign for the delivery. If the courier is unable to deliver because the contact person is not present, this may delay the delivery by 24 (twenty-four) hours. All parcels are insured by us until such time as they are delivered. If you require a valuation certificate prior to delivery, in order to arrange your own personal insurance, we can easily email this to you. Please just request it. All purchases will be delivered with an original valuation certificate unless otherwise requested.

Use of this Websites

You may only use this site to browse the content and to make legitimate purchases. You may not use this site for any other purposes, including (but not limited to) the making of any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. When you click to make a purchase with us, legal obligations arise. Your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Use of this Website

The contents of this site are provided ‘as is’ without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called ‘Providers’, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including without limitation data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

We reserve the right to:

  • 1. Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • 2. Change these conditions from time to time, and your continued use of this Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using this website.
  • 3. We strive to continuously maintain the website. The site is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of this website or because of a failure, suspension or withdrawal of all or part of this website due to circumstances beyond our control.

Privacy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to our services. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. This website may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access this website; the pages that you access while on the website and the Internet address of the website from which you linked directly to our site. This information is used to help improve this website, analyse trends, and administer the website. We may need to change this policy from time to time in order to address new issues and reflect changes on our website. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please email your queries or concerns to us. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookies and tracking technology

This website may use cookies and/or tracking technology. Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to this website, and understanding how visitors use the site. Cookies can also help customize this website for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our visitors, we may provide links to other websites or resources. We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Payment Options & Pricing

All transactions will be processed in South African Rands (ZAR) including VAT charged at 14%. We reserve the right to change pricing at any time without prior notice. Should we reduce our price on any shipped products within 10 (ten) working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund, you must contact us within 14 days of shipment. We accept MasterCard and Visa credit cards. Should you wish to pay by direct deposit or EFT, please contact us and we will make arrangements to track the payment and have your order delivered to you.

Security Policy

  • PayGate processes all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate PayGate to obtain confidential information.
  • PayGate is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayGate Internet servers are protected by firewalls and intrusion detection systems.
  • The Merchant does not have access to credit details.
  • PayGate regularly reviews and enhances its security in line with technological changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (including but not limited to: issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. Updating of these Terms and Conditions We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to check these Terms and Conditions periodically at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered Wolf Brothers Jewellers and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Wolf Brothers Jewellers for any civil action or any legal action deemed necessary against me.

Contact Details

Head office:

3rd Floor East Tower, Canal Walk
Century City
Cape Town
South Africa

Postal address:

PO Box 295

Cape Town

8000

Email: info@wolfbros.co.za

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.

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